What Information We Collect

Information You Give Us Directly

When you register for our programs or contact us, you share information voluntarily. This typically includes:

• Your name and contact details (email, phone number)
• Educational background and experience level
• Portfolio links or work samples you choose to submit
• Payment information when enrolling in paid programs
• Messages you send through our contact forms or support channels

Information We Collect Automatically

Like most websites, we gather some technical data when you visit illnessx.art:

• Browser type, device information, and operating system
• IP address and general location data
• Pages you visit and how long you stay
• Referral sources (how you found us)

We use this data to improve our website experience and understand how people use our platform. Nothing invasive or creepy.

How We Use Your Information

We're not in the business of selling data or sending endless spam. Here's what we actually do with your information:

Data Sharing and Third Parties

Sometimes we need to share limited information with trusted partners who help us run our programs. This happens only when necessary:

• Payment Processors: We use secure payment services to handle transactions. They receive only the information needed to process payments.
• Email Services: Our email platform handles course communications and updates you've agreed to receive.
• Hosting Providers: Our website and learning materials are hosted securely through reputable providers.
• Analytics Tools: We use basic analytics to understand site usage patterns without identifying individual users.

These partners are contractually required to protect your data and can only use it for the specific services they provide to us. They can't use your information for their own purposes.

Legal Requirements

We might need to disclose information if required by Egyptian law, court orders, or government regulations. We'd only share what's legally necessary and would inform you when possible.

Your Rights and Control

Your data belongs to you. Here's what you can do with it:

Access Your Information

You can request a copy of the personal data we hold about you at any time. Just send us an email, and we'll provide it within 30 days.

Correct Inaccuracies

If something we have on file is wrong or outdated, let us know. We'll update it promptly.

Request Deletion

You can ask us to delete your personal information. We'll honor this request unless we're legally required to keep certain records (like payment transactions for tax purposes).

Opt Out of Communications

Every email we send includes an unsubscribe link. Click it, and you're done. We'll still need to send essential program-related messages if you're enrolled, but marketing emails will stop immediately.

Data Portability

Want to take your data elsewhere? We can provide your information in a commonly used format that you can transfer to another service.

How We Protect Your Data

Security isn't just a checkbox for us. We take practical steps to keep your information safe:

• Encryption: All data transmitted to and from our site uses SSL/TLS encryption
  • Payment information is encrypted at the highest industry standards
  • Passwords are hashed and never stored in plain text
• Access Controls: Only authorized team members can access personal data, and only when needed for their work
• Regular Security Updates: We keep our systems updated with the latest security patches
• Secure Backups: We maintain encrypted backups stored in secure locations

That said, no system is 100% secure. We do our best, but we can't guarantee absolute security. If you notice anything suspicious, tell us immediately.

Data Retention

We don't keep your information forever. Here's our approach:

• Active Students: We keep your data as long as you're enrolled in programs or actively using our platform
• Former Students: After program completion, we retain basic records for up to three years for reference and potential re-enrollment
• Financial Records: Payment and transaction data is kept for seven years to comply with Egyptian tax and accounting regulations
• Marketing Lists: If you've only subscribed to updates without enrolling, we keep your email until you unsubscribe

When we no longer need your information, we delete it securely. If you want your data removed sooner, just ask.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. They help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for the site to function properly (logging in, form submissions)
• Performance Cookies: Help us understand site usage and improve functionality
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Blocking essential cookies might affect site functionality, but you're free to manage them as you prefer.

International Data Considerations

We operate primarily in Egypt, but the internet is global. Some of our service providers (like hosting companies) may store data on servers located outside Egypt.

When this happens, we ensure these providers maintain appropriate security standards and comply with data protection principles consistent with Egyptian law. Your information receives the same level of protection regardless of where it's stored.

Children's Privacy

Our programs are designed for adults and individuals over 16 years old. We don't knowingly collect personal information from anyone under 16.

If you're under 16 and interested in our programs, please have a parent or guardian contact us. If we discover we've accidentally collected information from someone under 16, we'll delete it immediately.

Changes to This Policy

We might update this privacy policy occasionally as our practices evolve or laws change. When we do:

• We'll post the updated version on this page with a new "Last Updated" date
• For significant changes, we'll send an email to registered users
• We'll give you reasonable notice before major changes take effect

Continuing to use our platform after changes means you accept the updated policy. If you don't agree with changes, you can close your account.

Compliance with Egyptian Law

As an Egyptian-based educational platform, we comply with the Egyptian Constitution's provisions on privacy rights and relevant Egyptian regulations regarding data protection and electronic communications.

We also align our practices with international data protection principles to ensure your information receives comprehensive protection.